CHRISTMAS CAMPAIGN

LEGAL BASES FOR PROMOTIONS FROM DECEMBER 4, 2024 TO JANUARY 7, 2025

FIRST - OBJECTIVE

The promotions described in these legal bases are organized by BONDIE SOLUTIONS S.L. (hereinafter "The Organizer"), with CIF B02769297 and address at Profesor Manuel Garzón Pareja 34, Bloque B, 18008 Granada, in order to offer discounts and promotions on GOA ORGANICS brand products on its website. www.goaorganics.com.

SECOND.- TERRITORIAL SCOPE

The promotions are valid in the GOA ORGANICS online store and are available to consumers residing in the European countries indicated: Germany, Austria, Belgium, Denmark, France, Ireland, Italy, Luxembourg, Netherlands, Poland, Sweden, Portugal and Spain.

THIRD - VALIDITY

Promotion from Wednesday, December 4, 2024 at 9:00 a.m. to January 7, 2025 at 10:00 p.m.

FOURTH.- PARTICIPATION

May participate in the promotions all natural persons of legal age, residents in the European countries mentioned in the second clause, and who make purchases in the ecommerce of GOA ORGANICS on the dates indicated.

FIFTH.- CONDITIONS AND MECHANICS OF PARTICIPATION

1. The promotions will be active only on the dates indicated (December 3, 2024 to January 7, 2025) in Spanish peninsular time.
2. All shipments will have a Christmas sticker as a gift and a 2025 calendar.. In addition, from Thursday 5, for purchases over 150€ will automatically give away a Teddy Bag with every order (while stocks last).
3. In Spain, from December 4 to 23, all orders placed daily will be entered into the "20 Hair Wishes" Calendar sweepstakes in which a different product per day will be raffled off.
4. The "20 Hair Wishes" Calendar gift will be revealed each day via stories and the winner will automatically receive it in their order.

SIXTH.- DELIVERY OF GIFTS

Both the Teddy Bag and the "20 Hair Wishes" Calendar gifts will be sent together with the products purchased in the ecommerce and will be delivered to the address indicated in the order.

SEVENTH - SHIPPING COSTS AND RETURNS

1. Shipping costs will be free for all orders placed from December 4, 2024 to January 7, 2025 in Spain.
2. In case of returns, the customer will assume the corresponding return shipping costs, as well as the cost of sending a second shipment if requested, according to the current rates.

LEGAL TERMS AND CONDITIONS OF THE ADVENT CALENDAR 2024 SWEEPSTAKES

ORGANIZED BY GOA ORGANICS

In Barcelona, on November 29th, 2024,

FIRST.-OBJECT
The present random combination for advertising or promotional purposes (hereinafter "the draw") is promoted and managed by the company BONDIE SOLUTIONS S.L. (hereinafter "the organizer") with CIF B02769297 and domiciled in calle Professor Manuel Garzón couple 34 block b, 18008 Granada, in order to reward the loyalty of consumers to purchase products on the website of GOA ORGANICS.

SECOND - GEOGRAPHICAL SCOPE.

This sweepstakes is national in scope, except the Canary Islands, Ceuta and Melilla.

THIRD - PERIOD OF PARTICIPATION.
The period of participation in this sweepstakes will begin each day from December 4 at 09:00h and end on December 23, 2024 at 22:00h.

FOURTH - REQUIREMENTS TO PARTICIPATE.
Participation will be open to individuals who are of legal age and resident in Spanish territory, except for the Canary Islands, Ceuta and Melilla.

FIFTH. - MECHANICS OF PARTICIPATION.

People who make a purchase through the official website of GOA ORGANICS (www.goaorganics.com) from December 4 to December 23, 2024 will participate in a draw in which they can win one of the four prizes described in the following basis. The 20 winners of these prizes will be decided randomly, among all online purchases made during the dates indicated.

The draw will take place at the organizer's offices in Barcelona Paseo de la Rambla de Cataluña 121 using the following procedure:

To choose the winners, all orders placed between 9:00 a.m. one day and 8:59 a.m. the following day will first be downloaded from the website. Each of these purchases will be assigned a number and with the help of an external website (https://www.sortea2.com/sorteos) 1 winner will be chosen who will not be announced, the prize will be included directly in the order.

SIXTH - PRIZES.
The prizes for this sweepstakes will be products and treatments of the brand.

SEVENTH - PRIZE DELIVERY.

The prizes will be delivered to the winner's home address in the order placed online.

EIGHTH - SHIPPING COSTS.

In the event of any exchange or return by the winners, they will have to pay the 7.95€ corresponding to the costs of the first shipment, as well as the return shipping costs.

NINTH - ACCEPTANCE OF THE RULES.

Participants are informed that making a purchase from December 4, 2024 to December 23, 2024 on the website www.goaorganics.com, implies acceptance of these rules in their entirety. Therefore, the manifestation in the sense of non-acceptance of the same will lead to the exclusion of the participant, and as a consequence of the same the organizer will be released from the fulfillment of any obligation contracted with the participant.

The organizer reserves the right to take legal action against those persons who carry out any type of fraudulent action or action likely to be considered manipulation or falsification of the sweepstakes or the means of participation in the same.

The organizer reserves the right to make modifications, cancellations or extensions to this sweepstakes. The organizer reserves the right to make changes, cancellations or extensions to the present sweepstakes, as well as to add subsequent annexes on the mechanics of the sweepstakes, provided that they are communicated to the participants.
The organizer is exempt from any liability arising from the acceptance of the prize by the winner, who may not take any legal action against the organizer for reasons arising from the prize, its misuse or the benefit of the prize itself.

The organizer is not responsible for the use of the prize by the winner, and assumes no responsibility for any damage or harm of any kind that the winner, participants or third parties may suffer.

TENTH.- TAX TREATMENT OF THE PRIZE.
In accordance with the Personal Income Tax regulations, prizes awarded for participation in games, sweepstakes, raffles or random combinations, whether or not linked to the offer, promotion or sale of certain goods, products or services, are subject to withholding and payment on account provided that the withholding base of the prize is greater than 300 euros. If the prize awarded to the winner exceeds 300 euros, the organizer will make the corresponding withholding and payment on account of the prize and, at the appropriate time, will issue the appropriate certification that allows the winner to comply with his tax obligations by having to include in his income tax return the capital gain consisting of the prize received, being able to deduct as already paid the amount stated in the aforementioned certification of payment on account. In order to make the withholding and payment on account, the organizer will need a photocopy of the winner's ID card and that the winner signs a letter justifying receipt of the prize. In the event of non-compliance with the above, the winner will lose the right to receive the prize.

ELEVENTH.- DATA PROTECTION.

BONDIE SOLUTIONS S.L is the Responsible for the processing of personal data of the Interested and informs you that your data will be processed in accordance with the provisions of current regulations on personal data protection, Regulation (EU) 2016/679 of 27 April 2016 (GDPR) and the Organic Law 3/2018 of 5 December (LOPDGDD), so you are provided with the following processing information:

Purpose of processing: to manage and execute the present sweepstakes. You will be contacted via email individually to each of the winners.

Basis of legitimacy of the treatment: Consent of the interested party through participation in the sweepstakes in accordance with these legal bases.

Criteria for data retention: The data will be processed for the time necessary to maintain the purpose of the processing or as long as the data subject does not revoke his/her consent. Subsequently, they will be kept blocked to comply with the legally established deadlines, adopting the technical and organizational measures to prevent their treatment, including their visualization, and being only available to judges, courts, public prosecutors or public administrations, in order to face legal responsibilities. Once the required legal period has elapsed, these data will be definitively destroyed.

Communication of the data: The data will not be communicated to third parties, except for legal obligation or to those providers linked to the responsible party who act as Data Processors.

Rights of the Data Subject:

-Right to withdraw consent at any time.
- Right of access, rectification, portability and deletion of their data and the limitation or opposition to their treatment.
- Right to file a complaint with the Supervisory Authority www.aepd.es if he/she considers that the processing does not comply with the regulations in force.

Contact details to exercise your rights: BONDIE SOLUTIONS S.L. with CIF B02769297 and address at Profesor Manuel Garzón pareja 34 block b, 18008 Granada. E-mail: love@goaorganics.es

TWELFTH.- APPLICABLE JURISDICTION.

This sweepstakes will be governed by these rules and by Spanish law.

For the knowledge of any dispute that may arise regarding the interpretation or application of these rules and the prize, both the organizer and the participants in this draw expressly submit to the jurisdiction and competence of the Spanish Courts and Tribunals.

THIRTEENTH.- DEPOSIT

These rules are deposited at the headquarters of the organizing entity located at Profesor Manuel Garzón Pareja street number 34, B office 4, Granada 18008.

National Shipments

Delivery times

We work to deliver your order as soon as possible and with deliveries of 24/72 working hours in Peninsula. However, we exclude periods of launches, promotions or Black Friday, Cyber Monday and Christmas campaign in which these deadlines are not guaranteed.

If you place the order on a working day before 14h, you will receive your standard order in the next 24/72h, otherwise, the deadline is increased by one more day. On weekends or holidays, shipments are handled the next working day.

Do you need an urgent shipment? In this case, you will find the option to request an order with 14h delivery. Important note: these orders are processed before 4pm from Monday to Thursday and before 3pm on Fridays. On weekends or holidays, shipments are handled the next business day.

If your order is for a product that is not currently available on our website, the date on which it will be available will be specified on the product's purchase page. The delivery time will start from the date on which the product becomes available again.

In case of orders containing several products, and one of them has a future availability date, the entire order will be delivered from the date on which all products are available.

Absent at my home on the day of delivery

A first delivery will be made at the shipping address indicated and if at the time of delivery you are absent, the courier will try to leave a note of warning in the mailbox. It is not always possible to leave a note, as sometimes the courier cannot access the doorway or the residential premises. After this first delivery attempt, the delegation that delivers your area will try to contact you to arrange a second delivery. If in the second delivery you are also absent, the order will remain in the delegation of your area so that you can pick it up at the agency. If for any reason they have not been able to contact you to arrange the delivery, you can write to love@goaorganics.es so that we can provide you with the contact information or help you with whatever is necessary.

Tracking my shipment

You can track your shipment using the link that you will find in the email confirming the shipment of your order. If you prefer, you can track your shipment using a tool that you will find in the SMS that the logistics company will send you.

The delivery address is incorrect

We recommend that you check the address indicated when placing your orders to ensure that the data is correct and complete, as it is not possible to change the address once the shipment has already been made without generating an additional shipping cost. If you detect any incorrect information please contact us as soon as possible love@goaorganics.es.

Holidays

Non-working days in our logistics center for the year 2024. On these days no orders are prepared, therefore orders are delayed to the next working day. Sorry for the inconvenience:

Saturdays and Sundays

January: days 1 and 6
March: day 29
April: day 1
May: days 1 and 20
June: day 24
August: day 15
September: days 11 and 24
October: day 12
December: day 6, 25 and 26

International Shipping

Delivery times

We work to deliver your order as soon as possible and with deliveries of 3/4 working days. However, we exclude periods of launches, promotions or Black Friday, Cyber Monday and Christmas campaigns in which these deadlines are not guaranteed.

If you place the order on a working day before 14h, you will receive your order in the next 3/4 days, otherwise, the deadline is increased by one more day. On weekends or holidays, shipments are handled the next business day.

If I am absent from my home on the day of delivery

A first delivery will be made at the shipping address indicated and if at the time of delivery you are absent, the courier will try to leave a note of warning in the mailbox. It is not always possible to leave a note, as sometimes the courier cannot access the doorway or the residential premises. After this first delivery attempt, the delegation that delivers your area will try to contact you to arrange a second delivery. If in the second delivery you are also absent, the order will remain in the delegation of your area so that you can pick it up at the agency. If for any reason they have not been able to contact you to arrange the delivery, you can write to love@goaorganics.es so that we can provide you with contact information or help you with whatever is necessary.

Tracking my shipment

You can track your shipment using the link that you will find in the email confirming the shipment of your order. If you prefer, you can track your shipment using a tool that you will find in the SMS that the logistics company will send you.

The delivery address is incorrect

We recommend that you check the address indicated when placing your orders to ensure that the data is correct and complete, as it is not possible to change the address once the shipment has already been made without generating an additional shipping cost. If you detect any incorrect information please contact us as soon as possible love@goaorganics.es.

Holidays

Non-working days in our logistics center for the year 2024. On these days no orders are prepared, therefore orders are delayed to the next working day. Sorry for the inconvenience:

Saturdaysand Sundays

January: days 1 and 6
March: day 29
April: day 1
May: days 1 and 20
June: day 24
August: day 15
September: days 11 and 24
October: day 12
December: day 6, 25 and 26

Shipping policy
This contractual document will govern the purchase of products and services through the website goaorganics.es, property of BONDIE SOLUTIONS, S.L, hereinafter the PROVIDER, which offers the sale of hair products.

The acceptance of this document implies that the USER: - Has read, understands and understands what is stated herein.
- Is a person with sufficient capacity to contract.
- Assumes all the obligations set forth herein.

These conditions shall have an indefinite period of validity and shall be applicable to all contracts made through the PROVIDER's website.

The PROVIDER informs that the business is responsible and aware of the current legislation of the countries to which it sends the products and reserves the right to unilaterally modify the conditions, without affecting the goods or promotions that were purchased prior to the modification.

IDENTITY OF THE CONTRACTING PARTIES

On the one hand, the supplier of the products purchased or services contracted by the USER is BONDIE SOLUTIONS, S.L, with registered office at C/ Roger de Llúria, 82 - 08009 Barcelona (Barcelona), NIF B02769297 and customer service telephone number: 672 48 22 40.

On the other hand, the USER, registered on the website by means of a user name and password, for which he/she has full responsibility of use and custody, and is responsible for the veracity of the personal data provided to the PROVIDER.

PURPOSE OF THE CONTRACT

The purpose of this contract is to regulate the contractual relationship of purchase and sale between the PROVIDER and the USER at the moment the USER accepts during the online contracting process the corresponding box.

The contractual relationship of purchase and sale entails the delivery, in exchange for a determined price and publicly displayed through the website, of a specific product or service.

The language in which the contract will be made through this website is Spanish.

CONTRACTING PROCEDURE

The USER, in order to access the services or products offered by PROVIDER, must register through the website by creating a user account. Therefore, the USER must freely and voluntarily provide the personal data that will be required, which will be treated in accordance with the provisions of current regulations on personal data protection, Regulation (EU) 2016/679 of 27 April 2016 (GDPR) and the LOPDGDD 3/2018 of 5 December on the protection of natural persons with regard to the processing of personal data and the free movement of such data and detailed in the Legal Notice and Privacy Policy of this website.

The USER will select a user name and password, committing to make diligent use of them and not to make them available to third parties, as well as to communicate to the PROVIDER the loss or theft thereof or possible access by an unauthorized third party, so that it proceeds to the immediate blocking.

The PROVIDER reports that during the process of purchasing or contracting services will have to be identified with the user name and password. The user will have access to their orders, invoices, order tracking and data modification. These passwords will be used to access the services provided through the Web Site.

The PROVIDER makes available to the Users technical means to identify and correct errors in the introduction of data in the forms. In the shopping cart and forms in general, it will be automatically validated that the format of the data is correct and the user will be given the option to correct them.

Once the user account has been created, it is reported that in accordance with the requirements of Article 27 of Law 34/2002, of Services of the Information Society and Electronic Commerce (LSSICE), the contracting procedure will follow the following steps:

1. General contracting clauses.
2. Sending orders
3. Claims.
4. Force majeure.
5.
Jurisdiction.
6. Generalities of the offer.
7. Price and validity period of the offer.
8. Method of payment, costs and discounts.
10. Purchase process.
11. Applicable warranties.
12. Warranties and returns.
13. Applicable law and jurisdiction.

14. Right of withdrawal

1. GENERAL CONTRACTING TERMS

Unless otherwise stipulated in writing, the placement of an order with the PROVIDER shall imply acceptance by the USER of these legal terms and conditions. No stipulation made by the USER may differ from those of the PROVIDER if it has not been expressly accepted in advance and in writing by the PROVIDER.

To place an order, you must follow the online purchase procedure and click on the acceptance of the GENERAL CONDITIONS OF PURCHASE AND IN THE SECTION "ORDER WITH PAYMENT OBLIGATION".

2. SHIPMENT OF ORDERS

The PROVIDER shall not ship any order until it has verified that payment has been made.
Shipments of goods shall normally be made by EXPRESS MAIL, according to the destination freely designated by the USER.
Delivery dates or deadlines shall be understood to be approximate, and any delay shall not constitute a material breach. In the event that the PROVIDER has not delivered the goods 30 days after the agreed delivery date, the customer shall be entitled to cancel the order and receive a refund of the total amount paid without any cost, and without any liability for damages attributable to the PROVIDER.

The delivery time is usually between 2 and 5 working days, depending on the destination town and the chosen method of payment. This term is understood as long as the availability of the goods has been confirmed and the complete payment of the order has been verified.

The PROVIDER shall not assume any responsibility when the delivery of the product or service does not take place because the information provided by the USER is false, inaccurate or incomplete.

The delivery shall be considered completed when the carrier has made the products available to the USER and the USER, or the USER's delegate, has signed the document of receipt of the delivery.

It is the USER's responsibility to verify the products upon receipt and to state all reservations and claims that may be justified in the delivery receipt document.

In the event that the contracting does not entail the physical delivery of any product, these being directly downloaded from the website, the PROVIDER shall previously inform the USER regarding the procedure to be followed to perform this download.

3. CLAIMS

Any claim that the USER considers appropriate will be dealt with as soon as possible, and can be made at the following contact addresses:

Postal: BONDIE SOLUTIONS, S.L, C/ Roger de Llúria, 82 - 08009 Barcelona (Barcelona) Telephone: 672 48 22 40
Mail: love@goaorganics.es

Online Dispute Resolution Pursuant to Art. 14.1 of Regulation (EU) 524/2013, the European Commission provides a free access platform for online dispute resolution between the USER and the PROVIDER, without recourse to the courts of law, through the intervention of a third party, called the Dispute Resolution Body, which acts as an intermediary between the two. This body is neutral and will dialogue with both parties to reach an agreement, and may finally suggest and/or impose a solution to the conflict.

Link to the ODR platform: http://ec.europa.eu/consumers/odr/

4. FORCE MAJEURE

The parties shall not be liable for any failure due to force majeure. The performance of the obligation shall be delayed until the cessation of the case of force majeure.

5. COMPETENCY

The USER may not assign, transfer or transmit the rights, responsibilities and obligations contracted in the sale.

If any stipulation of these conditions is considered null and void or impossible to comply with, the validity, legality and compliance of the rest will not be affected in any way, nor will they be modified in any way.

The USER declares to have read, know and accept these General Conditions in their entirety.

6.GENERAL CONDITIONS OF THE OFFER

All sales and deliveries made by the PROVIDER shall be understood to be subject to these General Conditions.

No modification, alteration or agreement contrary to the Commercial Proposal of BONDIE SOLUTIONS, S.L. or stipulated herein shall have any effect, unless expressly agreed in writing signed by the PROVIDER, in which case, these particular agreements shall prevail.

Given the continuous technical advances and improvements of the products, the PROVIDER reserves the right to modify its specifications with respect to the information provided in its advertising, as long as it does not affect the value of the products offered. These modifications shall also be valid in the event that, for any reason, the possibility of supplying the products offered is affected.

7. PRICE AND TERM OF VALIDITY OF THE OFFER

The prices indicated for each product include Value Added Tax (VAT) or other taxes that may be applicable. These prices, unless expressly stated otherwise, do not include the costs of shipping, handling, packaging, shipping insurance or any other additional services and annexes to the product or service purchased.

The prices applicable to each product are those published on the website and will be expressed in EURO currency. The USER assumes that the economic valuation of some of the products may vary in real time.

Before making the purchase you can check online all the details of the quotation: items, quantities, price, availability, shipping costs, charges, discounts, taxes and the total of the purchase. Prices may change daily until the order is placed.

Any payment made to the PROVIDER will result in the issuance of an invoice in the name of the registered USER or the company name provided by the USER at the time of placing the order. This invoice will be sent together with the purchased product, as well as in PDF to the email address provided by the USER.

For any information regarding the order, the USER may contact the PROVIDER's customer service telephone number 672 48 22 40 or via email to the address hello@goaorganics.es

8. TRANSPORT COSTS

The prices do not include shipping or communication costs, nor installation, or complementary services, unless otherwise expressly agreed in writing.

The shipping costs will be calculated at the time of saving the basket or quotation, as they are calculated by the weight of the products and the delivery address.

The maximum shipping rate applied is as follows:

Zone

Rate

Spain (Peninsula)

4.95€

In case of any change or return of any purchase made on the dates indicated the customer must pay 7.95€ corresponding to the cost of the first shipment, as well as the cost of return shipping. The products to be returned must be in the same condition in which they were received, unopened and with the original packaging and box.

9. PAYMENT METHODS, CHARGES AND DISCOUNTS

The PROVIDER makes possible the following ways to pay for an order:

- Credit card: no discounts or charges will be applied.

10. PURCHASE PROCESS

Basket (quotation simulation)

Any product from our catalog can be added to the basket. In this one, only the articles, the quantity, the price and the total amount will be observed. Once the basket is saved, taxes, charges and discounts will be calculated according to the payment and shipping data entered.

The baskets do not have any administrative link, it is only a section where you can simulate a budget without any commitment on both sides.

From the basket you can place an order following the following steps for its correct formalization:

1. - Verification of the invoicing data.

2. - Verification of the shipping address.
3. - Selection of the payment method.

4. - Acceptance of the Legal Conditions 5. - Selecting the box "Pay Now"

Once the order is processed, the system instantly sends an email to the management department of the PROVIDER.

Orders (purchase requests)

If you place the order on a working day before 14h, an email will be sent to the USER confirming the order, otherwise, the deadline is increased by one more day. On weekends or holidays, shipments are managed the next business day.

11. APPLICABLE WARRANTIES

All products offered through the website are completely original, unless otherwise stated in its description. All have a warranty period of two years, according to the criteria and conditions described in the Royal Legislative Decree 1/2007 of 16 November, which approves the revised text of the General Law for the Defense of consumers and users and other complementary laws.

12. WARRANTIES AND RETURNS

In case of any exchange or return of any purchase made on the dates indicated the customer must take charge of 7.95€ corresponding to the cost of the first shipment, as well as the cost of return shipping. The products to be returned must be in the same condition in which they were received, unopened and with the original packaging and box.

The guarantee of the products offered will respond to the following articles based on Law 23/2003 of July 10, 2003 on Guarantees of sale of consumer goods:

I) Conformity of products with the contract

1. Unless proved otherwise, it will be understood that the products are in conformity with the contract as long as they comply with all the requirements expressed below, unless due to the circumstances of the case any of them is not applicable:

a) They comply with the description made by BONDIE SOLUTIONS, S.L.

b) They are suitable for the uses for which the products of the same type are normally intended.

c) They are suitable for any special use required by the customer when he has made it known to BONDIE SOLUTIONS, S.L at the time of the conclusion of the contract, provided that the customer has admitted that the product is suitable for this use.

d) They present the usual quality and performance of a product of the same type that the customer may reasonably expect, taking into account the nature of the product and, where appropriate, the descriptions of the specific characteristics of the products made by BONDIE SOLUTIONS, S. L. e) BONDIE SOLUTIONS, S. L.L.

e) BONDIE SOLUTIONS, S.L. describes the details, technical characteristics and photographs of the products provided by the manufacturer of the products, so that it is not bound by these public declarations.

2. The lack of conformity resulting from an incorrect installation of the product will be equivalent to the lack of conformity of the product when the installation is included in the purchase contract and has been carried out by BONDIE SOLUTIONS, S.L or under its responsibility, or by the USER when the defective installation is due to an error in the installation instructions.

3.The liability for lack of conformity that the USER knows or could not have been unaware of at the moment of the conclusion of the contract or that have their origin in materials supplied by the USER will not be applicable.

II) LIABILITY OF THE PROVIDER

BONDIE SOLUTIONS, S.L will be liable to the USER for any lack of conformity that exists at the moment of the delivery of the product. BONDIE SOLUTIONS, S.L. recognizes the USER the right to repair the product if it arrives defective at the moment of delivery, to its replacement, to a price reduction and to the termination of the contract.

III) Repair and replacement of the products

1. If the product is not in conformity with the contract, the USER may choose between demanding repair or replacement of the product, unless one of these options proves impossible or disproportionate. From the moment the USER informs BONDIE SOLUTIONS, S.L. of the option chosen, both parties shall abide by it. This decision by the USER is without prejudice to the provisions of article IV below for cases in which repair or replacement fails to bring the product into conformity with the contract.

2. Any form of remedy that imposes costs on BONDIE SOLUTIONS, S.L. which, in comparison with the alternative form of remedy, are unreasonable, taking into account the value that the product would have if there were no lack of conformity, the relevance of the lack of conformity and whether the alternative form of remedy could be carried out without major inconvenience for the USER, will be considered disproportionate.

IV) Rules for repair or replacement of the product in case of defective delivery.

Repair and replacement shall comply with the following rules:

a) They shall be free of charge for the USER.

This free of charge shall include the necessary expenses incurred to remedy the lack of conformity of the products with the contract, especially shipping costs, as well as costs related to labor and materials.

b) They shall be carried out within a reasonable time and without major inconvenience to the user, taking into account the nature of the products and the purpose they had for the USER.

c) The repair suspends the computation of the deadlines referred to in Article VII. The suspension period will begin when the USER places the product at the disposal of BONDIE SOLUTIONS, S.L. and will end with the delivery of the repaired product to the USER. During the six months following the delivery of the repaired product, BONDIE SOLUTIONS, S.L. will be liable for the lack of conformity that led to the repair. It is presumed that it is the same lack of conformity when defects of the same origin as those initially stated are reproduced in the product.

d) The replacement suspends the periods referred to in article VII from the exercise of the option until the delivery of the new product. In any case, the second paragraph of article VII shall be applicable to the substitute product.

e) If, once the repair has been completed and the product has been delivered, it is still not in conformity with the contract, the USER may demand its replacement, within the limits established in paragraph 2 of article IV, or the reduction of the price or the termination of the contract in accordance with the terms of article V.

f) If the replacement fails to bring the product into conformity with the contract, the USER may demand the repair of the same, within the limits established in paragraph 2 of Article IV, or the reduction of the price or the termination of the contract under the terms of Articles V and VI.

g) The USER may not demand replacement in the case of non-fungible products, nor in the case of second-hand products.

V) Price reduction and termination of the contract

The price reduction and termination of the contract shall proceed, at the USER's choice, when the USER is unable to demand the repair or replacement of the product and in cases where these have not been carried out within a reasonable time or without major inconvenience to the USER. The resolution will not proceed when the lack of conformity is of minor importance.

VI) Criteria for the price reduction

The price reduction will be proportional to the difference between the value that the product would have had at the time of delivery if it had been in conformity with the contract and the value that the product actually delivered had at the time of delivery.

VII) Deadlines

1. BONDIE SOLUTIONS, S.L. is liable for any lack of conformity that becomes apparent within two years of delivery. In the case of second-hand products, BONDIE SOLUTIONS, S.L. and the USER may agree on a shorter period, which may not be less than one year from delivery.

Unless proven otherwise, it will be presumed that any lack of conformity that becomes apparent within six months of delivery
already existed when the product was delivered, except when this presumption is incompatible with the nature of the product or the nature of the lack of conformity.

2.Unless proven otherwise, the delivery is understood to have been made on the day that appears on the invoice or purchase label, or on the corresponding delivery note if this is later.

3. The action to claim compliance with the provisions of the previous articles prescribes three years from the delivery of the product.

4. The USER must inform BONDIE SOLUTIONS, S.L. of the lack of conformity within two months from the moment he/she became aware of it.

Unless proved otherwise, it will be understood that the communication of the USER has taken place within the established term.

VIII) Action against the producer

When it is impossible or too burdensome for the USER to contact BONDIE SOLUTIONS, S.L. due to lack of conformity of the products with the purchase contract, the USER may claim directly to the producer in order to obtain the replacement or repair of the product.

In general, and without prejudice to the fact that the responsibility of the producer ceases, in the same terms and conditions as those established for BONDIE SOLUTIONS, S.L, the producer will be responsible for the lack of conformity when this refers to the origin, identity or suitability of the products, in accordance with their nature and purpose and with the rules that regulate them.

It is understood by producer, the manufacturer of a product or the importer of the same in the territory of the European Union or any person who presents himself as such by indicating on the product its name, trademark or other distinctive sign.

Whoever has responded to the USER, will have a period of one year to repeat responsible for the lack of conformity. This period is computed from the time of completion of the remedy.

13. APPLICABLE LAW AND JURISDICTION

These conditions shall be governed by or construed in accordance with Spanish law in that which is not expressly stated.

Any dispute arising out of or in connection with the use of the website or with such contracts shall be submitted to the non-exclusive jurisdiction of the Spanish courts and tribunals that are competent in accordance with current legislation.


14. RIGHT OF WITHDRAWAL

The consumer will have the right to withdraw from the contract during a period of 14 calendar days from the date of delivery of the order, taking the delivery date provided by the carrier. No penalty is applicable for exercising the right of withdrawal or waiver. To exercise your right of withdrawal the USER must complete the form that we make available: E-COMERCE. The withdrawal request form (consumer/user) and send it via email to the PROVIDER at the following address: administracion@goaorganics.es.

This form must be sent before the withdrawal period expires (14 days), indicating the reason for the return (defective or damaged product in transport or wrong product). For reasons of hygiene, the return will not proceed outside these scenarios. On the other hand, in case of withdrawal, the USER must assume the direct cost of the expenses generated by the return and shipment of the products to our establishment. You can also exercise the right of withdrawal by going directly to any of our physical stores in which case the exercise of the right of withdrawal will not generate any cost to the USER.