Data Controller

The company responsible for processing your data under this Privacy Policy is:

• BONDIE SOLUTIONS SL.
• NIF: B02769297
• Address: Professor Manuel Garzón Pareja, 34 - 18008, GRANADA
• Email address: love@goaorganics.es
• Web: goaorganics.com
• Telephone: 672 48 22 40

Registered in the Mercantile Registry of the Mercantile Registry of Granada, in Volume 1746, folio 57, sheet GR-55490, entry 1.

At BONDIE SOLUTIONS SL., we recognize the importance of protecting your personal information and are committed to treating it responsibly and in accordance with data protection laws.

This privacy policy aims to regulate all aspects related to the processing of data of the different users who browse or provide their personal data through the different forms located on the website.

Personal Data

Personal data is information that identifies you or makes you identifiable. Through the website, in the boxes established for this purpose, we collect the personal data that the user communicates to us: name, surname, email, telephone, postal address, town, etc., as well as all data that the user voluntarily provides us through any of the social networks in which the user is registered. In this case, privacy will depend on the settings established by the user as well as the terms and conditions of the social network itself.

The user's visit to the website does not imply that they have to provide any information about their personal data. However, if provided, the data will be processed lawfully subject at all times to the principles and rights contained in the RGPD 2016/679 of April 27, 2016 and the LOPDGDD 3/2018 of December 5.

Purpose, duration and legitimacy of the treatment

We will process the data that the user provides us for the following purposes:

• Improve your experience when browsing the web. We will keep these data as long as the user does not revoke their consent to their processing by deleting the cookies and for the time established by law with a minimum duration of 3 years. The basis of legitimacy to improve your experience when browsing the website is the consent given by the user when accepting cookies. The user has the right to revoke their consent at any time without affecting the legality of the treatment based on the consent prior to its withdrawal.
• Manage our social networks and send you information about our activities and products. We will keep these data as long as the user does not revoke their consent to their processing and for the time established by law with a minimum duration of 3 years. The legitimate basis for managing our social networks and sending you our activities and news is the consent you give us to do so. The user has the right to revoke their consent at any time without affecting the legality of the treatment based on the consent prior to its withdrawal.
• Assist and manage the purchase made by the user through the purchase form located on the website. We collect and We process the user's personal data to be able to process the order and subsequent payment for the products and services that we provide. are offered on the web. We will keep these data for the duration of the contractual relationship between the parties and during the time established by law for compliance with tax obligations. The basis of legitimization of the data processing will be the execution of a purchase and sale contract in which the person interested is a party. If the user does not provide their personal data, their purchase cannot be managed, and they cannot provide the requested service.
• To save the abandoned shopping cart and remind the User that they have left a product in the shopping cart, in case they had initiated a purchase by entering their email address. The data will be kept from the moment the User adds the selected product to the shopping cart until the moment they confirm it for a period of no more than five days. The basis for legitimation of data processing will be the legitimate interest of the Controller to facilitate as much as possible the purchase of the product for which the User has demonstrated an interest by adding it to the cart.
• Send communications, bulletins or newsletters about BONDIE SOLUTIONS SL products. Under the user's consent, we collect and process your personal data to be able to send you information about our products and services. We will keep these data as long as the user does not revoke their consent to their processing and for the time established by law with a minimum duration of 3 years. The basis for legitimizing data processing will be the consent given by the user by selecting the acceptance box for our privacy policy before subscribing to the newsletter in the form enabled for this purpose on the website. The user has the right to revoke their consent at any time without affecting the legality of the treatment based on the consent prior to its withdrawal.
• Register and manage an account as a “registered user” through the form located on the website and which will allow the user to access their private service area and inform them of our activities, being able to send them commercial communications about the news of our services by any electronic means. We will keep these data as long as the user does not request removal from the registry and for the time established by law with a minimum duration of 3 years. The basis for legitimizing data processing will be the consent given by the user when registering through the registration form and selecting the acceptance box for our privacy policy before sending your request. The user has the right to revoke their consent at any time without affecting the legality of the treatment based on the consent prior to its withdrawal.
• Manage the “Customer Service” chat service (Chatbot) offered on our website for any questions about our products. In order to constantly improve the quality of our customer service, we record chat history for analysis and improvement purposes. These records are deleted once evaluated and having served the time established by law with a minimum duration of 3 years. The basis of legitimation is consent through positive action through interaction with the chat.

Transfer or communication of personal data

Your data will not be communicated or transferred to third parties, unless there is any legal obligation or those providers linked to the Controller who act as data processors.

Our servers are located in the European Union, and in general, we hire service providers also located within the European Economic Area or in countries that have been declared with an adequate level of protection.

If we need to use external service providers that require the transmission of personal data outside the European Union or in countries that have not been declared with an adequate level of protection, we will ensure the security and legitimacy of the processing of your data through adequacy decisions, standard clauses, binding corporate rules, exceptions or any other instrument approved by the supervisory authority that offers adequate guarantees for the implementation of international data transfer.

Data update

It is important that so that we can keep personal data updated, the user always informs us that there has been any modification to them, otherwise, we are not responsible for their veracity.

The user guarantees that the personal data provided is true, guaranteeing that all the information provided corresponds to the real situation, that it is updated and accurate, and is obliged to communicate any modification.

Third Party Data

If the user provides data from third parties for any purpose to BONDIE SOLUTIONS SL., he guarantees that he has obtained this data lawfully, that he has previously informed those affected, obtaining their consent to communicate it and that the information provided is accurate and truthful.

Mandatory nature of the information requested

All our forms have an asterisk (*) in the mandatory data. If the user does not provide these fields, or does not check the box to accept the privacy policy, the sending of the information will not be allowed.

Use of passwords

In order to access the Private Area, the USER must “Login” and include the email address and password generated in the registration form according to the complexity rules established at any time on the website.

Users are responsible for the proper custody and confidentiality of any of the identifiers and/or passwords that they have selected in the registration, and undertake not to transfer their use to third parties, nor allow their access to outsiders.

Likewise, it will be the user's obligation to immediately notify the Controller of any fact that allows the improper use of the identifiers and/or passwords, such as theft, loss, or unauthorized access to them, in order to proceed to their immediate cancellation.

Rights of interested parties

You have the right to access your data and obtain confirmation of its processing, as well as a copy of the personal data being processed. You have the right to update them and request rectification of data that is inaccurate or request deletion when the data is not necessary for the purposes for which it was collected. You can request limitation in the processing of your data and oppose its processing by revoking your consent, as well as exercise the right to data portability. Likewise, you have the right not to be subject to decisions based solely on the automated processing of your personal data. You can exercise your rights by contacting us love@goaorganics.es. If you consider that your rights have not been duly taken care of, you have the right to file a complaint with the supervisory authority in www.aepd.es.

Data processing of minors

Whoever provides the data through the forms on this website and accepts its treatment declares that he or she is over 14 years of age, and access and use of the portal is prohibited for minors under that age. If at any time, the Controller detects that a minor under 14 years of age has provided personal data, we will proceed to cancel it. Likewise, parents or guardians may in any case contact BONDIE SOLUTIONS SL. to block the access account of minors in their care who had registered by falsifying their identity.

Social networks

The purpose of tools like Facebook, Twitter, Instagram, etc. or other social networks is to give visibility and dissemination to the activities carried out by our organization. These tools store personal data on the servers of the respective services and are governed by their own privacy policy. It is recommended to review and read the conditions of use and privacy policy of the social network at the time of registration, taking into account the different configuration possibilities in relation to the degree of privacy of the user profile on the social network.

Likewise, the Controller reserves the right to eliminate from its social networks any information published by third parties that violates the law, incites to do so or contains messages that violate the dignity of people or institutions. As well as the right to block or report the profile author of these messages.

Cookie Treatment

A cookie is a small file that is downloaded and stored on the user's computer when the user accesses a web page.

Cookies allow the website, among other things, to store and retrieve information about the browsing habits of the user or their equipment and, depending on the information they contain and the way they use their equipment, they can be used to recognize the user.

The user has the option to prevent the generation of cookies by selecting the corresponding option in their browser program. You can obtain more information by reading our Cookies Policy.