General conditions of use and contracting

It is important that you carefully read the following general conditions of Use of the Website and Sale of the Products, so that you are correctly informed and accept both the conditions of access and navigation through the Website goaorganics.com of BONDIE SOLUTIONS SL. such as the terms and conditions that regulate the acquisition of the products offered by:

• Owner: BONDIE SOLUTIONS SL.
• Registered office: Professor Manuel Garzón Pareja, 34 - 18008, GRANADA
• NIF: B02769297
• Commercial Registry of the Commercial Registry of Granada, in Volume 1746, folio 57, sheet GR-55490, entry 1.
  
• Email: love@goaorganics.es

Hereinafter, “THE PROVIDER”.

1.- GENERAL CONDITIONS OF USE OF THE PORTAL

Access by the User to goaorganics.com, hereinafter, “the Portal”, attributes the status of User to the person who browses through it.

Before using the Portal, the User must read these General Conditions of Use. Browsing the Portal implies acceptance of these conditions. If the User does not agree with them, they must refrain from using the Portal.

Access to certain content, services or functionalities may be subject to particular conditions. In that case, said conditions will be shown to the User and, when applicable, they must be expressly accepted.

Acceptance of these General Conditions of Use does not replace the acceptance of other conditions that may be applicable, such as the General Contract Conditions, the Privacy Policy, the Cookies Policy or any other specific conditions related to specific services.

The PROVIDER may modify the presentation, configuration, contents, services and legal information of the Portal at any time, always respecting the applicable regulations. When the changes are relevant to the User, they will be informed and

Access and registration in the Portal

To use certain services or make purchases through the Portal, it may be necessary for the User to register in advance using the forms enabled for this purpose.

The User must provide true, exact, complete and updated data. Fields marked as mandatory must be completed in order to complete the registration or use the corresponding service.

To register on the Portal, the User must be over 18 years of age. The User account is personal and non-transferable.

The registered User will have a personal password. This password may be modified or recovered following the procedure indicated on the Portal. The User agrees to maintain the confidentiality of their access codes and not allow their use by third parties.

The User must immediately notify the PROVIDER of any unauthorized use of their account, loss of password or suspicion of improper access. As long as this situation is not communicated, the PROVIDER will not be responsible for any damages that may arise from improper use of the account by third parties.

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The User may unsubscribe at any time by accessing the section enabled in their account or requesting it through the contact methods available on the Portal.

Once the cancellation has been processed, the User may request a new registration, unless there is a justified cause that prevents it, such as non-compliance with these Conditions of Use, the existence of a pending conflict with the PROVIDER or any other legally applicable circumstance.

Termination as a User will not affect any obligations that may be pending between the parties, nor the conservation of data that must be maintained during the legally required periods.

Conditions applicable to links

The Portal may include links or hyperlinks to third-party web pages. These links are provided solely for the convenience of the User or to provide further information.

The PROVIDER will not be responsible, except in those cases in which the law expressly establishes otherwise, for the content, operation, availability, accuracy or legality of third-party web pages that can be accessed through said links.

If the User is aware that any linked page contains information that is illicit, illegal or contrary to the rights of third parties, they may notify the PROVIDER so that the PROVIDER can evaluate the removal or deactivation of the corresponding link.

Links on other web pages to the PROVIDER Portal

The information available on the Portal can be consulted by Users, provided that it is used in a lawful, personal and respectful manner with the rights of the PROVIDER and third parties.

Commercial or advertising exploitation of the contents of the Portal is not permitted without prior written authorization from the PROVIDER.

It is also not permitted to reproduce, distribute, publicly communicate, transform, adapt or modify the contents, structure, design or elements of the Portal, except in cases legally permitted or when there is express authorization from the PROVIDER.

Access to the Portal by minors is not permitted when it involves registration, contracting or providing personal data without the authorization of their parents, guardians or legal representatives. The PROVIDER may carry out the appropriate checks when it deems necessary.

The PROVIDER is not responsible for the veracity of the data provided by the User. The User is responsible for ensuring that the information provided is correct, updated and truthful.

Conditions of Use of the Portal

• The User undertakes to use the Portal in a correct, lawful and respectful manner with current regulations, good faith, public order and the rights of the PROVIDER, other Users and third parties.

It is prohibited, among other uses:

• Use the Portal to introduce, publish or spread viruses, malicious programs or any file that may damage computer systems.
• Use the Portal in a way that may cause damage, interference, interruptions or failures in its operation.
• Attempt to violate the security, authentication or access measures of the Portal or any system related to it.
• Register with false data, impersonate third parties or carry out actions that may mislead the User's identity.
• Use the Portal to obtain personal data from other Users.
• Prevent or alter the correct development of activities, events, promotions, contests or services offered by the PROVIDER.
• Overload, saturate or damage the infrastructure of the Portal, the PROVIDER's systems or the networks connected to it.
• Use the Portal for illicit, fraudulent purposes, contrary to good faith, the law, morality or public order.

Failure to comply with these obligations may result in the suspension or deletion of the User's account, as well as the exercise of appropriate legal actions. In these cases, the User will not have the right to claim compensation for the suspension or cancellation of their account when such measure is justified.

Responsibilities and guarantees of the use of the Portal

The PROVIDER has adopted reasonable technical and organizational measures, in accordance with the state of the art and its possibilities, to guarantee the correct functioning of the Portal and reduce errors, security failures or interruptions.

However, the PROVIDER cannot guarantee that the Portal is available continuously and uninterrupted, nor that it is completely free of errors, technical incidents, viruses or other harmful elements. Although the PROVIDER adopts reasonable measures to prevent them.

The PROVIDER will not be responsible, except in the cases legally provided, for any damages that may arise from incorrect use of the Portal by the User, non-compliance with these Conditions of Use or actions carried out by third parties other than the PROVIDER.

The PROVIDER does not guarantee that the contents of the Portal are suitable for all the specific purposes that the User may intend.

When the Portal includes content provided by third parties, the PROVIDER does not guarantee its accuracy, legality, reliability or usefulness, except in those cases in which it has effective control over said content.

Intellectual and industrial property rights

The PROVIDER is the owner and/or has the corresponding licenses on the exploitation rights of intellectual and industrial property on the design and programming of the Portal, as well as on the content offered therein.

In no case will access and/or navigation give the User the right to use such rights outside of those strictly necessary to enjoy the provision of the service in accordance with the Conditions of Use.

The contents of the website, as well as its copyright and intellectual property rights, belong to the PROVIDER or its content providers. You as a User may access the website and print a copy of the content you access during your visit, but any other use of the Portal and its contents that may violate industrial and/or intellectual property rights, and/or that may damage or deteriorate its normal functioning, the goods or rights of the PROVIDER, or its suppliers, or the rest of the USERS or, in general, any third party, is prohibited.

References to trademarks, trade names or other distinctive signs imply a prohibition on their use without the express written consent of the PROVIDER and/or their legitimate owners.

All intellectual and industrial property rights over the contents and/or services of the Portal are reserved, and in particular, it is prohibited to modify, reproduce, publicly communicate, copy, transform or distribute by any means and in any form, all or part of the contents of the Portal for public or commercial purposes, without the express authorization of the PROVIDER.

If the User is aware of the existence of any illicit, illegal or contrary to law content or could involve infringement of intellectual and/or industrial property rights, he/she will notify the PROVIDER at the following email address. love@goaorganics.es.

2.- GENERAL CONTRACTING CONDITIONS

These General Contracting Conditions regulate the contracting process of the products and/or services offered through the Portal.

These conditions have been prepared in accordance with the applicable Spanish regulations, among others, Law 34/2002, on Information Society Services and Electronic Commerce, Law 7/1998, on General Contracting Conditions, Royal Legislative Decree 1/2007, which approves the consolidated text of the General Law for the Defense of Consumers and Users, the Law 7/1996, on the Regulation of Retail Trade, when applicable, and Law 6/2020, regulating certain aspects of electronic trust services.

The PROVIDER informs the User that the steps necessary to contract products and/or services are those indicated in these General Conditions, as well as those shown during the navigation and contracting process on the Portal.

When making a contract, the User declares that they know and accept these steps as necessary to be able to purchase the products or receive the services offered.

During the contracting process, the User must provide the information requested in the corresponding forms. The data marked as mandatory will be necessary to be able to process the contract correctly.

The information provided by the User during the contracting process will be treated and preserved by the PROVIDER in accordance with the applicable regulations and as indicated in the Privacy Policy.

The User may request information about the operations carried out by him on the Portal during the previous 6 months, by means of a written request or by email addressed to the PROVIDER.

The User will be responsible for ensuring that the data provided during the contracting process is correct, complete and up-to-date. Any modification, correction or update of said data must be carried out

2.1.- OBJECT

The purpose of this document is to regulate the conditions applicable to access to the information available on the Portal, as well as the commercial relationships that may arise between the PROVIDER and the USERS who acquire products and/or services through said portal, hereinafter, the “Clients”.

The contracting of any product or service offered through the Portal requires prior acceptance of these General Contracting Conditions, as well as, where applicable, the particular conditions that may apply to certain products or services.

These conditions will be published on the Portal so that Clients can consult, save or print them before contracting.

The PROVIDER may modify these General Conditions when it considers it necessary, by publishing the version

updated on the Portal. The applicable conditions will be those in force at the time the Client makes the contract.

When the modifications negatively affect the access, use or enjoyment of digital content or services contracted by the Client, the PROVIDER will inform in a clear and understandable manner. In these cases, the Client may exercise the rights recognized by the applicable regulations, including, where applicable, the right to terminate the contract in accordance with article 126 bis of Royal Legislative Decree 1/2007.

Contracts made through the Portal, after identifying the Client using their username and password, will be understood to have been validly made by the Client and will be binding for both parties.

The acquisition of products or services through the Portal implies full acceptance of these General Contracting Conditions and, where applicable, the applicable particular conditions. The Client will be responsible for properly safeguarding their access codes and preventing their use by unauthorized third parties.

Contracting through the Portal is reserved for people of legal age or legally emancipated minors. If a minor makes a contract by falsifying his or her age or without the necessary legal authorization, the PROVIDER may cancel the order and adopt the necessary measures to restore the services provided, when legally appropriate.

The PROVIDER will not assume responsibility for contracts made by minors without proper authorization. Likewise, you may claim from parents, guardians or legal representatives for damages caused by false data provided, provided that it is legally applicable.

Acceptance of these General Conditions implies that the Client:

• You have read, understand and accept its content.
• You know that the contracting language is Spanish.
• It declares that it has sufficient capacity to contract.
• Assume the obligations established in this document.

These conditions will have an indefinite duration and will remain in force as long as they are published on the Portal. They will be applicable to all contracts made through the website, without prejudice to the particular conditions that may apply to certain products or services.

2.2.- IDENTITY OF THE CONTRACTING PARTIES

On the one hand, it acts as PROVIDER of information society services and owner of the goaorganics.com Portal:

• BONDIE SOLUTIONS SL.
• B02769297
• Professor Manuel Garzón Pareja, 34 - 18008 GRANADA (Granada) SPAIN
• Registered in the Mercantile Registry of Granada, in Volume 1746, folio 57, page GR-55490, entry 1.

And, on the other hand, the natural or legal person who registers or contracts through the Portal, through the enabled identification means, such as username and password, or other systems that may be established at any time, acts as CUSTOMER.

The CLIENT will be responsible for ensuring that the data provided during registration or contracting is true, complete and up-to-date.

2.3.- ACCESS TO THE PORTAL AND ELECTRONIC CONTRACTING PROCESS

Access and consultation of the information, products and/or services published on the Portal will be free of charge, unless for certain services the need for registration, prior identification or acceptance of specific conditions is expressly indicated.

To start the process of contracting products and/or services, the CLIENT must follow the steps indicated on the Portal and provide the information requested at all times.

The electronic contracting process will be carried out through the means enabled on the Portal. Before confirming the contract, the CLIENT may review the data entered and, where appropriate, correct any errors.

The contract will be formalized when the CUSTOMER expressly accepts these General Conditions, confirms the order or service request and receives the corresponding confirmation from the PROVIDER, unless another specific procedure is indicated.

The CUSTOMER may request the deregistration or cancellation of his or her account by following the procedure enabled on the Portal or by contacting the PROVIDER.

The PROVIDER may suspend or cancel the CLIENT's access to the Portal when there is a breach of these General Conditions, improper use of the account, non-payments, fraudulent action or any other legally justified cause.

2.3.1.- Products and/or services offered on the Portal

The products and/or services offered by the PROVIDER will be published on the Portal.

In each case, the PROVIDER will provide the essential information of the product or service offered, including, when applicable:

• Description of the product or service.
• Main features.
• Total price, taxes included.
• Additional expenses, if any.
• Terms of payment.
• Duration of service, if applicable.
• Conditions of provision, delivery or access.
• Availability.
• Discounts, promotions or financing options, if applicable.
• Any other relevant information so that the CLIENT can contract in an informed manner.

The images, descriptions or graphic elements included in the Portal will be informative. However, the PROVIDER will publish the information in a way that is clear, updated and adjusted to the real characteristics of the product or service offered.

In the event that a contracted product or service is not available, the PROVIDER will inform the CUSTOMER as soon as possible. In such case, the CUSTOMER may choose, where appropriate, between receiving an alternative product or service with similar characteristics or requesting a refund of the amounts paid.

When the refund of amounts is appropriate, it will be made without undue delay and through the same payment method used by the CUSTOMER, unless both parties expressly agree to another system.

2.3.2.- Electronic contracting procedure

The CUSTOMER may select the products and/or services available on the Portal and add them to the shopping cart.

The basic information of the contract will be displayed in the basket, including the selected products and/or services, the quantity, the price and the total amount. Before finalizing the purchase, taxes, additional expenses, applicable discounts and other concepts associated with the order will be calculated, when applicable.

The shopping basket does not imply the formalization of any contract nor does it generate an obligation to purchase for the CUSTOMER or to provide services for the PROVIDER. This is only a preliminary space where the CUSTOMER can review or simulate their order before confirming it.

From the basket, the CUSTOMER will be able to start the contracting process by following the steps indicated on the Portal:

a) Validation of the shopping cart

Once the products and/or services they wish to contract have been selected, the CUSTOMER must validate the shopping cart.

In this phase, a summary of the order will be displayed, including, when applicable:

• Selected products and/or services.
• Number of units.
• Individual price and total price.
• Applicable taxes.
• Additional expenses, if any.
• Applicable discounts or promotions.
• Estimated delivery or service provision period.
• Mode of delivery or provision, when applicable.

b) Checking billing information

After validating the basket, the CUSTOMER must provide or confirm the data necessary for billing and, where applicable, for the delivery or provision of the service.

The CLIENT will be responsible for ensuring that the data provided is correct, complete and up-to-date.

Before continuing with the contract, the CLIENT must expressly accept these General Contract Conditions by checking the corresponding box. If you do not accept these conditions, the Portal will not allow you to continue with the contracting process.

c) Selection of payment method

Once the necessary data has been entered or confirmed, the CLIENT must select the available payment method they wish to use.

The PROVIDER may offer, among others, the following payment methods, as long as they are enabled on the Portal at the time of contracting:

• Bank card.
• PayPal.
• Bank transfer.
• Financing, if available.
• Any other means of payment indicated on the Portal.

When payment is made through external platforms or payment gateways, the CUSTOMER may be redirected to said platforms to complete the operation safely.

The PROVIDER does not store the complete data of bank cards or other means of payment when these are managed directly by external payment service providers.

d) Acceptance of the legal conditions

Before confirming the order, the CUSTOMER must expressly accept these General Contract Conditions.

Likewise, you must have been able to consult the Privacy Policy, the Cookies Policy and any other applicable legal information before finalizing the contract.

e) Payment confirmation

To complete the process, the CUSTOMER must press the button enabled to confirm the purchase or contract, such as “Pay now”, “Finish purchase” or equivalent expression.

Before confirming payment, the CUSTOMER may review the order data and correct possible errors.

f) Order confirmation

Once the contract has been made and payment has been confirmed, the PROVIDER will send the CUSTOMER, within a maximum period of 24 hours, an email confirming the order.

Said email will include a summary of the contract made, with the essential information of the order, its status and, when applicable, the estimated date of delivery, provision of the service or making available the contracted product or content.

This email will serve as proof of the contract made, without prejudice to the corresponding invoice when applicable.

In the event that the CLIENT must collect a product or documentation at a physical point, the PROVIDER will inform of the necessary requirements for said collection, including, where appropriate, the presentation of proof of purchase or an identification document.

When collection is offered in store or physical point, the CUSTOMER must select the available collection location.

The availability of the product will be subject to the existing stock at the time of preparation of the order.

The formalization of the order will not imply a definitive reservation of the product until the PROVIDER expressly confirms its availability.

If it is not possible to fulfill the order due to lack of availability, the PROVIDER will inform the CUSTOMER as soon as possible and may offer, when appropriate, one of the following alternatives:

• Change of pickup or delivery point.
• Extension of the delivery or collection period.
• Substitution with a product or service with similar characteristics.
• Full refund of amounts paid.

In the event of reimbursement, this will be made without undue delay and, unless otherwise agreed, through the same payment method used by the CUSTOMER.

2.4.- PRICE AND PAYMENT METHOD

2.4.1.- Prices and billing

The prices of the products and/or services offered on the Portal will be shown in euros (€) and will include applicable taxes, unless expressly indicated otherwise.

Before finalizing the contract, the CUSTOMER may review the complete details of the order, including, when applicable:

Selected products and/or services.

• Quantities.
• Individual price and total price.
• Applicable taxes.
• Shipping, transportation or delivery costs, if any.
• Management, handling, insurance or other additional services expenses, if applicable.
• Applicable discounts, promotions or bonuses.
• Total amount of the purchase or contract.

The applicable prices will be those published on the Portal at the time the CUSTOMER confirms the order or contract.

The CUSTOMER accepts that the price of some products and/or services may vary before finalizing the contract. However, once the order is confirmed, the applicable price will be the one indicated at the time of contracting, unless there is a manifest error in the published price.

The PROVIDER will issue the corresponding invoice in accordance with the applicable regulations.

By accepting these General Contract Conditions, the CLIENT agrees to receive invoices in electronic format. However, if you wish to receive the invoice in paper, you can request it by sending an email tolove@goaorganics.es, duly identifying themselves and indicating the corresponding order or contract number.

2.4.2.- Payment method

Once the products and/or services have been selected and the order has been reviewed, the CUSTOMER may begin the payment process through the means enabled on the Portal.

The PROVIDER may offer, depending on availability at any given time, the following payment methods:

Bank transfer

The order or contract will be processed once the PROVIDER has verified receipt of the corresponding total amount.

The transfer must be made to the bank account indicated during the contracting process, including, where applicable, the CLIENT's full name and the order number or reference provided.

To speed up the management, the CLIENT may send proof of the transfer to the emaillove@goaorganics.es.

The delivery, service provision or product activation periods will begin to count from the confirmation of receipt of payment, unless otherwise indicated.

bank card

Card payment will be made through a secure connection and through the payment gateway enabled by the corresponding financial institution or payment service provider.

During the payment process, the CUSTOMER must enter their card details in the payment provider's secure environment. The PROVIDER will not have full access to or store the bank card data, except for those minimum data that may be necessary to confirm the operation or comply with legal obligations.

Once the payment is authorized by the financial institution, the process will return to the PROVIDER Portal to confirm the contract.

PayPal

When this modality is available, the CUSTOMER may make the payment through PayPal, in accordance with the conditions of said provider.

If the use of this payment method implies additional expenses, these will be informed to the CUSTOMER before confirming the operation.

Cash on delivery

When this modality is available, the CUSTOMER may make payment at the time of delivery of the product.

The PROVIDER will inform in advance of the conditions, economic limits and possible additional expenses associated with this form of payment.

Other payment methods

The PROVIDER may enable other payment systems, which will be indicated on the Portal before finalizing the contract.

If for any reason it is not possible to make the charge or confirm the payment, the contracting process may be automatically canceled and the contract will not be considered formalized.

In such case, the PROVIDER will inform the CUSTOMER through the contact methods provided, whenever possible.

Payment security measures

The Portal uses appropriate technical and organizational security measures to protect information during the contracting and payment process.

Among other measures, secure connections, communications encryption, access control systems, secure payment gateways and other mechanisms may be used to prevent unauthorized access or improper use of information.

The CLIENT accepts that the data necessary to verify their identity, authenticate the operation and correctly manage the payment may be processed.

The PROVIDER will not authorize operations that are illegal, fraudulent or contrary to applicable regulations, the conditions of payment service providers or the rules established by card issuing entities.

It is prohibited to use the Portal to acquire products or services through unauthorized, fraudulent means of payment, from third parties without consent or in any way contrary to the law.

2.5.- SHIPPING AND DELIVERY OF ORDERS

The CUSTOMER must indicate, during the contracting process, the address or place of delivery of the order.

The PROVIDER may use the means of transport and logistics operators that it considers appropriate to deliver to the address provided by the CUSTOMER. When applicable, the Portal may inform the transport operator used for the shipment.

The estimated delivery time will be the one indicated during the purchase process or in the order confirmation. In general, and unless otherwise indicated, the delivery time will be 1 to 4 business days from confirmation and payment of the order.

For deliveries to the Balearic Islands, the estimated time may be 2 to 7 working days. For deliveries in the Canary Islands or international shipments, when available, the period will be the one indicated in each case before finalizing the contract.

The usual territorial area of delivery will be mainland Spain and the Balearic Islands. For shipments to the Canary Islands or internationally, the CUSTOMER must contact customer service in advance via email.love@goaorganics.es, unless the Portal allows you to directly manage said shipment.

The CUSTOMER must provide a correct, complete delivery address where it is possible to receive the order during normal delivery hours. The PROVIDER will not be responsible for delays or incidents resulting from false, inaccurate, incomplete or outdated delivery data.

When necessary to prove delivery, the identification of the person receiving the order and the signature of the corresponding receipt of receipt may be requested.

Once the shipment is confirmed, the CUSTOMER may receive a link or tracking information by email, SMS or other means of contact provided during the contract.

When the logistics operator allows it, the CUSTOMER may request changes of address or delivery date, always within the conditions established by the carrier and without prejudice to any additional costs that may apply.

Failed delivery and order return

The carrier will make a first delivery attempt at the address indicated by the CUSTOMER.

If the CUSTOMER is absent or delivery is not possible, the carrier may leave a notice or contact the CUSTOMER by SMS, email or phone call to arrange a new delivery.

If after 5 calendar days from the notification of failed delivery the CUSTOMER does not contact the carrier or provide a new delivery date, the order may be returned to the PROVIDER's warehouses.

In this case, the CUSTOMER must assume the reasonable expenses derived from the return to origin and, where applicable, the new shipment, provided that said expenses have been reported clearly and broken down before contracting.

The PROVIDER will offer the CUSTOMER a reasonable solution, which may consist of rescheduling the delivery or refunding the amount paid, discounting only the costs actually assumed and duly reported, when legally applicable.

Damage or incidents during delivery

If the order arrives with visible damage to the packaging or the product, the CUSTOMER may reject the delivery or accept it, leaving a record of the incident on the receipt or delivery note.

If the damage is not visible at the time of delivery, the CUSTOMER must communicate the incident to the PROVIDER as soon as possible and, preferably, within 48 hours of receipt, to facilitate the management of the claim against the carrier.

The foregoing is understood without prejudice to the rights that correspond to the CUSTOMER in accordance with consumer and user regulations.

The risk of loss or damage to the product will be transferred to the CUSTOMER when he, or a third party indicated by him other than the carrier, has physically received the order.

2.6.- TRANSPORTATION EXPENSES

Transportation costs, when applicable, will be informed to the CLIENT before completing the contracting process.

These expenses may include, as applicable, the costs of preparation, handling, packaging, transportation and delivery of the order.

Shipping costs will be applied to each order individually. For this reason, the CUSTOMER is recommended to include in the same order all the products they wish to purchase, whenever possible, to optimize transportation costs.

Unless expressly indicated otherwise, product prices do not include shipping costs or other complementary services.

However, the PROVIDER may offer free shipping in certain cases, promotions or minimum purchase amounts. If this option is applied, the CUSTOMER will be clearly informed before confirming the order.

As a guideline, and as long as they are in force at the time of contracting, shipping costs may be as follows:

Mainland Spain: €3.95, VAT included.

The final shipping costs will be those indicated on the Portal before the CUSTOMER confirms the purchase.

In the event that shipments are not made to certain areas, such as the Canary Islands, Ceuta, Melilla or international destinations, this circumstance will be informed to the CUSTOMER during the purchase process or through the authorized means of contact.

When the CUSTOMER requests a shipment to an area not included in the ordinary rates, they must contact the PROVIDER in advance to confirm the availability of the service, the estimated time and the corresponding cost.

2.7.- RIGHT OF WITHDRAWAL

In accordance with the applicable regulations regarding consumers and users, the CLIENT has a period of 14 calendar days to exercise their right of withdrawal, without the need to justify their decision.

• The withdrawal period will begin to count:
• In the case of purchasing products, from the day on which the CUSTOMER, or a third party indicated by him other than the carrier, receive the product.
• In the case of contracting services, from the day the contract is concluded. In the case of digital content or services, in accordance with the specific conditions applicable in each case.

To exercise the right of withdrawal, the CLIENT must communicate their decision to the PROVIDER in a clear and unequivocal manner before the end of the period of 14 calendar days.

Communication can be made by sending an email tolove@goaorganics.es, indicating:

• Name and surname of the CLIENT.
• Order number or contract reference.
• Order date.
• Product or service with respect to which the withdrawal is exercised.
• Contact details.
• If applicable, address and time for collecting the product.

Alternatively, you may exercise your right of withdrawal using the model letter provided. attached.

Once the request is received, the PROVIDER will contact the CUSTOMER to manage the return, when appropriate.

Likewise, as of June 19, 2026, the possibility of requesting withdrawal will be enabled on the website through a tab enabled for this purpose.

Return of products

The CLIENT must return the products without undue delay and, in any case, within a maximum period of 14 calendar days from the date on which they communicate their decision to withdraw.

The CUSTOMER must send or deliver the products following the instructions provided by the PROVIDER.

Unless the PROVIDER indicates otherwise or expressly assumes such costs, the CUSTOMER shall bear the direct cost of returning the goods, which amounts to €7.95, provided that they have been informed of this prior to entering into the contract.

So that the return can be managed correctly, it is recommended that the product be returned in its original packaging, along with the invoice or proof of purchase.

The lack of the original packaging will not prevent the exercise of the right of withdrawal. However, the CUSTOMER will be responsible for the decrease in value of the product when this is due to handling other than that necessary to verify its nature, characteristics or operation.

Before making the return, the CUSTOMER must ensure that the product is properly protected and packaged to avoid damage during transport.

Refund

In the event of valid withdrawal, the PROVIDER will return to the CUSTOMER all payments received, including, where applicable, ordinary initial delivery costs.

However, if the CUSTOMER chose a more expensive delivery method than the ordinary delivery offered by the PROVIDER, the additional costs derived from said choice will not be reimbursed.

The refund will be made without undue delay and, in any case, within a maximum period of 14 calendar days from the date on which the CLIENT communicates his decision to withdraw.

The PROVIDER may withhold the refund until the products have been received or until the CUSTOMER has presented proof of their return, depending on which condition is met first.

The refund will be made using the same payment method used by the CUSTOMER in the purchase, unless the CUSTOMER has expressly accepted another means of return and provided that this does not entail any additional cost.

Withdrawal form template

The CLIENT may use the following model form, although its use is not mandatory:

To the attention of BONDIE SOLUTIONS SL.

I hereby inform that I withdraw from the contract for the sale or provision of the following product or service:

Contracted product/service: ___________________________

Order number: ___________________________

Order received on date: ___________________________

Name and surname of the CLIENT: ___________________________

CUSTOMER'S ADDRESS: ___________________________

Email or contact phone: ___________________________

Date: ___________________________

Signature of the CUSTOMER, only if presented on paper: ___________________________

Exceptions to the right of withdrawal

In accordance with article 103 of Royal Legislative Decree 1/2007, the right of withdrawal will not be applicable, among others, in the following cases:

• Services that have been completely executed, when the execution has begun with the prior and express consent of the CLIENT and with his knowledge that, once the service has been completely executed, he will lose the right of withdrawal.
• Goods or services made according to the CLIENT's specifications or clearly personalized.
• Sealed goods that are not suitable for return for health or hygiene reasons and that have been unsealed after delivery.
• Sealed sound or video recordings, or sealed computer programs, that have been unsealed by the CUSTOMER after delivery.
• Digital content not supplied on a physical medium when the execution has begun with the prior and express consent of the CUSTOMER and with his knowledge that he loses the right of withdrawal.
• Any other legally excluded assumption in accordance with article 103 of Royal Legislative Decree 1/2007. 
• Defective, damaged or incorrect products

If the CUSTOMER receives a defective, damaged or different product than requested, he must notify the PROVIDER as soon as possible via email. love@goaorganics.es.

In these cases, the PROVIDER will offer the CUSTOMER, as appropriate and in accordance with applicable regulations, replacement of the product, repair, delivery of the correct product, price reduction or refund of the amount paid.

When the return is due to an error attributable to the PROVIDER or the receipt of a defective or incorrect product, the PROVIDER will assume the corresponding return costs.

2.8.- GUARANTEES

When the purchased product presents a lack of conformity, the CLIENT will have the right to the guarantees recognized by the applicable regulations regarding consumers and users.

It will be understood that there is a lack of conformity, among other cases, when the product:

• It does not correspond to the description, characteristics or features indicated on the Portal.
• It is not suitable for the usual uses of products of the same type.
• It does not have the quality, functionality or features that the CUSTOMER can reasonably expect.
• Present defects that prevent or hinder its normal use.
• It is not delivered with the accessories, instructions or necessary elements, when these must be included.

In general, the products will be covered by the legal guarantee of 3 years from the date of delivery, in the terms provided for in Royal Legislative Decree 1/2007 and other applicable regulations.

The CUSTOMER must notify the PROVIDER of the lack of conformity as soon as it becomes aware of it, indicating the nature of the problem, the moment in which it appeared and the circumstances in which it was detected.

Communication may be carried out through emaillove@goaorganics.es, providing, when possible:

• Name and surname of the CLIENT.
• Order or invoice number.
• Description of the defect or incident.
• Photographs, videos or other documentation that allows the problem to be assessed.
• Contact details.

The PROVIDER may verify the existence of the lack of conformity, its origin and the moment in which it occurred, always in accordance with the applicable regulations.

In case of lack of conformity, the CUSTOMER may request the repair or replacement of the product, unless one of these options is impossible or entails disproportionate costs for the PROVIDER.

The repair or replacement will be free of charge for the CUSTOMER, including the necessary shipping, transportation, labor or material costs, when legally applicable.

If the repair or replacement is not possible, will not be carried out within a reasonable time or is not appropriate, the CUSTOMER may request, as appropriate, a reduction in the price or termination of the contract with a refund of the amount paid.

When the incident is due to breakages, defective products or errors attributable to the PROVIDER in processing the order, the return will be made at no cost to the CUSTOMER. In these cases, the PROVIDER will assume the corresponding shipping and return costs.

Reimbursement, when applicable, will be made without undue delay and, in any case, within the legally established deadlines, using the same payment method used by the CUSTOMER, unless another method is expressly agreed.

Returns that are not motivated by a lack of conformity, defect, error in the order or cause attributable to the PROVIDER will be governed by the provisions of the section relating to the right of withdrawal. In these cases, the direct costs of return may be assumed by the CUSTOMER, provided that it has been previously informed.

Partial returns of an order will give rise, where applicable, to partial refunds proportional to the product or products returned.

The warranty will not cover damage resulting from improper use of the product, improper handling, knocks, normal wear, lack of maintenance, intervention of unauthorized third parties or any other cause not attributable to the PROVIDER.

2.9.- CUSTOMER SERVICE AND AFTER-SALES

The CUSTOMER may contact the PROVIDER's customer service to make inquiries, report incidents, request information or file complaints related to the contracted products and/or services.

Customer service will be available from Monday to Friday, from 10:00 a.m. to 3:00 p.m., through the following means:

• Email: 
  
  
  love@goaorganics.es
• Postal address: Professor Manuel Garzón Pareja, 34 - 18008, GRANADA

Queries or complaints will be responded to as soon as possible. As a guide, the PROVIDER will try to respond within a period of 48 to 72 business hours, unless due to the complexity of the query or incident a longer period is necessary.

When appropriate, the CUSTOMER may request or access the official complaint forms in accordance with the applicable regulations regarding consumers and users.

2.10.- FORCE MAJEURE

The PROVIDER will not be responsible for delays, non-compliance or interruptions of service that are due to force majeure or circumstances beyond its reasonable control.

The following will be considered causes of force majeure, among others:

• Natural disasters, fires, floods, accidents or serious weather events.
• Pandemics, epidemics or health emergencies.
• Strikes, labor disputes, lockouts or lack of transportation availability.
• Widespread failures in essential supplies, energy, telecommunications or technological services.
• Actions, restrictions or decisions of public, civil or military authorities.
• Embargoes, conflicts, riots or other extraordinary situations.
• Shortage of materials, fuel, labor or means necessary to provide the service.

In these cases, the PROVIDER's obligations will be suspended for the duration of the situation that prevents or delays its compliance.

The PROVIDER will adopt reasonable measures within its power to reduce the effects of such circumstances and resume the provision of the service as soon as possible.

2.11.- EXONERATION OF RESPONSIBILITIES

The PROVIDER will adopt reasonable measures to guarantee the correct functioning of the Portal. However, it cannot ensure that the Portal will be available continuously, uninterrupted or error-free at all times.

The PROVIDER will not be responsible for interruptions, technical failures, temporary unavailability of the Portal, connection errors, maintenance tasks, network incidents or any other technical circumstance beyond its reasonable control.

Likewise, the PROVIDER cannot guarantee the absolute absence of viruses, malicious programs or other harmful elements in the Portal or in the servers from which the service is provided, although it will adopt appropriate security measures to prevent this type of incident.

The CLIENT will be responsible for having the appropriate technical means to access the Portal, as well as for protecting its own devices, systems and communications.

2.12.- DISSOCIATION AND SUSPENSION OR TERMINATION OF THE CONTRACT

If any of the clauses of these General Conditions are considered null, invalid, illegal or inapplicable by a competent authority, said clause will be considered not included or will be interpreted as closely as possible to the applicable regulations.

The nullity or inapplicability of a clause will not affect the validity of the rest of the conditions, which will continue to be fully applicable.

The PROVIDER may suspend or cancel the CLIENT's access to the Portal or the contracted services when there is a justified cause, among others:

• Breach of these General Conditions.
• Improper, fraudulent or illicit use of the Portal.
• Lack of payment or existence of outstanding amounts.
• Violation of rights of the PROVIDER, other Users or third parties.
• Failure to comply with applicable regulations.
• Any action that may affect the security, operation or reputation of the Portal.

The suspension or cancellation of access will not prevent the PROVIDER from exercising any legal actions that may apply.

Likewise, the CUSTOMER may request the cancellation of his or her account or the termination of the contractual relationship by following the procedures enabled on the Portal or by contacting the PROVIDER, without prejudice to any pending obligations that may exist between the parties.

2.13.- APPLICABLE LAW AND JURISDICTION

These General Conditions will be governed and interpreted in accordance with Spanish legislation.

In the event of a dispute related to the interpretation, compliance or execution of these conditions, the parties will submit to the courts and tribunals that are competent in accordance with the applicable regulations.

When the CLIENT has the status of consumer or user, the courts and tribunals of the CLIENT's domicile will be competent, in accordance with the provisions of current legislation.

When the CUSTOMER does not have the status of consumer or user and acts within the framework of a business or professional activity, the parties may submit to the legally corresponding courts and tribunals.

Update date 06/18/2026.