Shipping policy

SHIPPING AND DELIVERY OF ORDERS

The CUSTOMER will choose the place of receipt of the merchandise at the time of placing the order to the PROVIDER, who reserves the right to use all necessary means to deliver the products to the address indicated by the CUSTOMER. 

The delivery time for the order will be between 3 to 4 business days (Monday to Friday, excluding holidays), once the order has been confirmed and paid for. For deliveries to the Balearic Islands, the delivery time will be between 2 and 7 business days.

The CUSTOMER must provide a delivery address where the shipment can usually be delivered in the morning and afternoon. Name and ID number must be included in the reception signature.

The service can be tracked through the link that will be sent by email to the CUSTOMER once the order is confirmed. Shipments once sent can be changed address within the same area of influence of the distribution center and delivery date from the same link.

Failed delivery and order return

A first delivery attempt will be made at the indicated address, if the CUSTOMER is absent, the CUSTOMER will be notified by SMS, email or phone call, to arrange a new delivery.

In the event that delivery cannot be made due to the customer's absence or impossibility of contact, the carrier will leave a notice and will try to arrange a new delivery date. If after five (5) calendar days from the issuance of said notice, the customer has not contacted the carrier or provided a new delivery date, the products will be returned to the PROVIDER's warehouses.

In such case, the client must assume the reasonable expenses derived from the new shipment and the return to origin, as well as, where appropriate, the directly attributable management expenses, provided that they have been duly informed and broken down prior to contracting, in accordance with the provisions of article 97 of Royal Legislative Decree 1/2007, of November 16.

The PROVIDER will offer the customer a reasonable solution to reschedule the delivery or refund the amount paid, discounting only the costs assumed for these concepts, provided that the customer so requests.

In the event that the shipment does not arrive in perfect condition and has any visible damage, it may be refused by the CUSTOMER, or it may be accepted by noting the content review reservation on the delivery note. If the damage is not visible, you will have 48 hours to file the relevant claim. Transportation claims will not be accepted after the indicated dates.

The PROVIDER will not assume any responsibility when the delivery of the product or service does not take place, due to the data provided by the CUSTOMER being false, inaccurate or incomplete.

The risk of loss or damage will be transferred to the CUSTOMER at the time he receives the order and accepts it without reservation.